Frequently Asked Questions

OneMeter provides a bundle of features and racks up value over time.

Top Questions
What exactly is OneMeter?

OneMeter turns your energy meter into a smart energy meter. Read, analyze and assess your power usage in near-real time. While the OneMeter Beacon is our prime tool for collecting data, the nexus of our system is the OneMeter Cloud platform.

Installation is trivial and limited to placing the Beacon on your meter's optical port - it will be held in place with an in-built magnet. Initialization is done in a set of simple steps with our mobile app. Once set up, exact measurements are downloaded and uploaded via your smartphone to our platform, OneMeter Cloud. Once enough data has been collected, a full complement of analytical tools becomes available to you, including helpful charts and tables of active energy usages (in case of photovoltaic installations also the amount returned to the grid), power drain and passive energy (depending on your meter model and opted service), as well as cost estimates. You can use it to, for example, match your distribution tariff to your usage profile, or better choose your contracted power limit.

What do energy distributing companies have to say about our solution? Do you have any certificates?

OneMeter beacons don't interfere with energy meters, so there is no reason for your operator to have anything against it. It is also your right to access your meter's data in the same manner they do. Our devices are confirmed to work exactly according to the specification, as confirmed by the National Institute of Telecommunications (_Potwierdzenie zgodności Nr 038/2016_) with returned _Deklarację zgodności CE_ (designated CE 1471) - provided per request.

Is OneMeter available on iPhone (iOS)?

The OneMeter iOS app is available on the App Store App Store.

Does OneMeter provide information on power usage?

Yes, albeit it does not come from the meter's OBIS code directly - it is rather calculated from energy usage within a time unit. This information is displayed, among others, on a helpful chart, mapping it across 15-minute intervals.

Does our solution cover multi-period tariffs, for instance, G12w?

Yes. OneMeter Home package covers all G-tariffs, while OneMeter Business includes B's and C's. Moreover, you can set the relevant tariff yourself and receive an estimation of the bill you would receive while on it. You can toggle between different tariffs to check the viability of switching between offers available in your area, for example from a single-zone to a multi-zone.

Plan & Pricing
I am interested in closer cooperation. Can I expect a discount when ordering in batch?

Pricing for larger orders is negotiated individually. Please contact us. We will listen to your needs and adjust the price to which we agree upon.

What happens when the service subscription runs out?

If after the subscription period the user does not decide to extend it, the continuity of services will be interrupted. This is similar to, for example, the case of not renewing the contract with a telecommunications operator. However, the OneMeter Beacon will remain your property.

How is shipment conducted?

The package is sent via a courier within 2 working days of completing the order's payment.

Will I receive an invoice for my order?

Yes, if you are a business owner and you order OneMeter Business or OneMeter Business PV for your business, the invoice will be generated by default from the data you enter in the order form. If you order a OneMeter Home or OneMeter Home PV device and you want to receive an invoice, select the appropriate option in the order form (before making payment).

Can the invoice data be different from the shipping data.

Yes, just select the appropriate option in the order form (before payment).

How much does the yearly subscription for business cost?

Currently the cost of a yearly subscription is 99 zł per year.

New User
What exactly is OneMeter?

OneMeter turns your energy meter into a smart energy meter. Read, analyze and assess your power usage in near-real time. While the OneMeter Beacon is our prime tool for collecting data, the nexus of our system is the OneMeter Cloud platform.

Installation is trivial and limited to placing the Beacon on your meter's optical port - it will be held in place with an in-built magnet. Initialization is done in a set of simple steps with our mobile app. Once set up, exact measurements are downloaded and uploaded via your smartphone to our platform, OneMeter Cloud. Once enough data has been collected, a full complement of analytical tools becomes available to you, including helpful charts and tables of active energy usages (in case of photovoltaic installations also the amount returned to the grid), power drain and passive energy (depending on your meter model and opted service), as well as cost estimates. You can use it to, for example, match your distribution tariff to your usage profile, or better choose your contracted power limit.

What is the Cloud App and where can I find it?

The Cloud App is a web application that provides quick access to complete data from your meters. It also formats comprehensive reports in addition to presenting readouts in detail. Cloud App is available at: cloud.onemeter.com.

What do energy distributing companies have to say about our solution? Do you have any certificates?

OneMeter beacons don't interfere with energy meters, so there is no reason for your operator to have anything against it. It is also your right to access your meter's data in the same manner they do. Our devices are confirmed to work exactly according to the specification, as confirmed by the National Institute of Telecommunications (_Potwierdzenie zgodności Nr 038/2016_) with returned _Deklarację zgodności CE_ (designated CE 1471) - provided per request.

Device
How do I install OneMeter?

Mounting your OneMeter device on an energy meter is very intuitive. It is attached to the optical port of the meter with the LED facing upwards using the built-in magnet. The initialization process is carried out in our mobile application. No special permissions, technical knowledge, opening the meter or even disconnecting the power supply in the building are required.

My meter is repelling the beacon. What now?

Some energy meters are known to have been fitted with magnets with their polarization opposite to the one specified in the IEC 62056-21 standard, according to which our devices are assembled. If that happens for you, please contact us.

How does OneMeter communicate with a smartphone / gateway, and is it secure?

OneMeter uses communication working in the 2,4 GHz range. All exchanged data is encrypted by unique keys with the AES-128 protocol.

How is the beacon powered and what is its uninterrupted lifetime?

The OneMeter beacon is powered by the CR2032 3V battery, commonly found in kiosks and home appliance shops. The limited version works from 8 to 12 months on one battery (depending on the meter model). The pre-order version provides a full year of battery life.

What happens after I replace the battery?

The beacon won’t collect data without a battery, but its memory will not be affected. Having replaced it with a new one, the beacon will continue to work and the data collected previously won’t be lost.

How do I initialize the beacon?

Run our mobile app after connecting the beacon to your meter. Tap ADD BEACON and simply follow the instructions provided. The process should take less than a couple of minutes!

What is the range of the OneMeter device?

It can depend on the phone (go to "Which mobiles is OneMeter compatible with?"). While the average connection range is between a couple and a dozen meters, tests in an open field have yielded results from twice as far, with some customers reporting successful synchronizations from behind closed doors.

The beacon fails to install. What do I do?

If you are sure that you did everything according to the instructions, please contact us via this contact form – we will be glad to help you.

Does the device have internal memory? If so, how deep is it?

The device has the capacity to store approx. a year's worth of readouts (depending on the meter model). After that, the oldest readouts are overwritten to make room for fresh ones.

My meter was changed. Now what?

Please uninstall and install again your device onto the new meter. Please check if the new one is compatible here. Installation of the device a second time is the same process as for the first installation.

Compatibility
How can I tell if OneMeter is compatible with my energy meter?

OneMeter works with energy meters that have an optical port compliant with the IEC 62056-21 / IEC 1107 / SML standards. Our beacons have been tested on a majority of models produced by common manufacturers, such as: Apator/PAFAL, Elgama, Elster, and Landis+Gyr. You can check the full list of compatible energy meters here.

Which mobiles is OneMeter compatible with?

OneMeter is available on phones running Android 4.3 (or later) and iPhones running iOS 15 (or later). Internet and Bluetooth required. The quality of service may depend on the phone model.

Does OneMeter provide information on power usage?

Yes, albeit it does not come from the meter's OBIS code directly - it is rather calculated from energy usage within a time unit. This information is displayed, among others, on a helpful chart, mapping it across 15-minute intervals.

Does our solution cover multi-period tariffs, for instance, G12w?

Yes. OneMeter Home package covers all G-tariffs, while OneMeter Business includes B's and C's. Moreover, you can set the relevant tariff yourself and receive an estimation of the bill you would receive while on it. You can toggle between different tariffs to check the viability of switching between offers available in your area, for example from a single-zone to a multi-zone.

I bought a OneMeter device, but my distributor replaced my meter with one that is listed as locked on the compatibility list. What can I do in this situation?

This device is currently encrypted by operators in Poland as far as we know. At the moment, the OneMeter team is trying to see if we can do something about it. For now, if you have home or business, you can try using the bink mode. The second option our customers opt for is to purchase and install a sub-meter with which OneMeter communicates seamlessly via the IEC protocol. In response to numerous enquiries, we have prepared a list of sub-meter recommended to work with OneMeter. It is available on this page.

I bought OneMeter Home (green device), but the casing has broken. What can I do?

Contact us via our contact form. We will ask you to send the device back so that we can perform the necessary service work. The repaired device will be shipped back within 3 working days.

Returns
How do I return my device within the 14 day period?

If you wish to return the device, please:
1) Read §10 Right of Cancellation of the Store Regulations (and the Regulations of the promotion , if participating).
2) Then fill out the return form available on the returns page.
3) Then send the device back in its original packaging to:
OneMeter
Wólczyńska 133
building 6 staircase 3 room 214
01-919 Warsaw (Poland)

with "RETURN" written on it.

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